Sales Customer Service Representative

Hixwood Metal LLC; Junction (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Hixwood Metal LLC in Stanley, WI is seeking a Customer Service Representative (CSR) to support the sales team with walk-in, phone, and email inquiries.

You will greet customers, direct to inside sales, prepare paperwork, and process orders using our POS system, while learning our product lines and lead tracking software.

Qualifications

• Regular and predictable attendance is an essential job function.
• Great customer service skills are a must!
• Have excellent communication and interpersonal skills with a positive attitude.
• Outstanding organizational skills with the ability to multi-task.
• Ability to work with little supervision and track multiple processes in a fast-paced environment.
• Building materials experience is a plus.

Responsibilities

• Greet walk-in customers with a smile and evaluate their needs.
• Direct customers to an inside sales representative or other appropriate employee.
• Print customer pick-up paperwork.
• Keep the counter area clean and well merchandised.
• Become acquainted and proficient with post frame and shed construction methods.
• Become acquainted and proficient with our price book.
• Become acquainted and proficient with our various product lines.
• Become acquainted and proficient with our lead tracking software.
• Invoice customers for building materials.
• Process sales orders and payments using our Point-of-Sale system.
• Complete basic quotes.
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Tools

Point-of-Sale system

Lead tracking software

Job description

Description

N14685 Copenhaver Ave. Stanley, WI 54768 Phone [phone] hixwood.com Fax [phone]

Job Title: Customer Service Representative (CSR)

Reports to: Sales Development Manager

Hours: Full time

Hixwood Metal is the premier source for all your agricultural, pole barn, shed, building supply, coil, blank flat stock, and slit coil needs. We specialize in supplying the industry with products that are at the top of the spectrum. We have been proudly serving West Central Wisconsin with manufacturing quality building components since 1998.

Position Purpose

To provide exceptional customer service while managing walk-in guests and providing phone and email support as part of a successful sales team.

Core Value Expectations

• Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position.
• Provide distinctive quality and unparalleled customer service both internally and externally.
• Demonstrate and promote integrity, respect, and teamwork.
• Invite others to help you grow through living authentically with nothing to prove, lose or hide.
• Evidence humility by actively receiving, teaching, and mentoring.

Primary Role Expectations

• Greet walk-in customers with a smile and evaluate their needs.
• Direct customers to an inside sales representative or other appropriate employee.
• Print customer pick-up paperwork.
• Keep the counter area clean and well merchandised.
• Become acquainted and proficient with post frame and shed construction methods.
• Become acquainted and proficient with our price book.
• Become acquainted and proficient with our various product lines.
• Become acquainted and proficient with our lead tracking software.
• Invoice customers for building materials.
• Process sales orders and payments using our Point-of-Sale system.
• Complete basic quotes.
• Other duties as assigned.

Qualifications

• Regular and predictable attendance is an essential job function.
• Great customer service skills are a must!
• Have excellent communication and interpersonal skills with a positive attitude.
• Outstanding organizational skills with the ability to multi-task.
• Ability to work with little supervision and track multiple processes in a fast-paced environment.
• Building materials experience is a plus.