Customer Service & Sales Support Specialist

Lindenmeyr; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Lindenmeyr in Austin, TX is seeking a Customer Service Representative to support Sales, operations, and customers by accurately processing orders and communicating clearly. The role emphasizes reliability, responsiveness, and service excellence in maintaining Lindenmeyr’s brand promise.

Responsibilities include timely inbound call handling, coordination with Sales, and ensuring pricing, lead times, and delivery details are correct.

Responsibilities

• Answer all inbound calls in a timely and professional manner.
• Act as an extension of the Sales team.
• Communicate order status, pricing, and lead times proactively.
• Flag risks and customer concerns immediately.
• Support onboarding and key initiatives.
• Verify items, specs, and description for direct/warehouse orders internally and with the mill before processing.

Job description

Lindenmeyr in Austin, TX is seeking a Customer Service Representative to support Sales, operations, and customers by accurately processing orders and communicating clearly. The role emphasizes reliability, responsiveness, and service excellence in maintaining Lindenmeyr’s brand promise.

Responsibilities include timely inbound call handling, coordination with Sales, and ensuring pricing, lead times, and delivery details are correct.