Customer Support and Order Management Specialist

Assa Abloy Ab; Austin (TX); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career development opportunities

Global team environment

Inclusive culture

Job summary

HID Global in Austin, TX is seeking a Customer Service Representative I to serve as the main contact for customers, ensuring timely support and accurate order processing. You will document interactions, resolve inquiries, and collaborate with Sales and Order Management to maintain strong customer relationships.

The role emphasizes product knowledge, adherence to policies, and a proactive, detail-oriented approach within a fast-paced, global organization.

Qualifications

• Minimum of two (2) years of customer service experience.
• High school diploma or equivalent.
• Fluency in English with strong verbal and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Associate or bachelor’s degree in Business, Technology, or a related field is preferred.
• Experience with Salesforce, Oracle, or other CRM/order management systems is preferred.
• Prior experience supporting sales or operations teams in a fast-paced environment is preferred.

Responsibilities

• Serve as the primary point of contact for internal and external customers, providing prompt and effective support via phone and email.
• Accurately documenting customer interactions and order-related activities in company systems.
• Resolving customer inquiries and pre-booking holds to support timely and accurate order processing.
• Maintaining compliance with HID Global policies, procedures, and service standards.
• Collaborating with Regional Sales, Inside Sales, Order Management, and cross-functional partners to resolve customer orders and communicate updates clearly and professionally.
• Developing and maintaining a strong understanding of HID products, services, systems, and processes.
• Participating in ongoing training and professional development to enhance product knowledge and customer service effectiveness.
• Demonstrating a customer-centric mindset while managing multiple tasks with efficiency and attention to detail.

Skills

Communication skills

Multitasking

Attention to detail

Customer service orientation

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Salesforce

Oracle CRM

Microsoft Office

Job description

HID Global in Austin, TX is seeking a Customer Service Representative I to serve as the main contact for customers, ensuring timely support and accurate order processing. You will document interactions, resolve inquiries, and collaborate with Sales and Order Management to maintain strong customer relationships.

The role emphasizes product knowledge, adherence to policies, and a proactive, detail-oriented approach within a fast-paced, global organization.