Customer Service Representative

Lindenmeyr; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Lindenmeyr in Austin, TX is seeking a Customer Service Representative to support Sales, operations, and customers by accurately processing orders and communicating clearly. The role emphasizes reliability, responsiveness, and service excellence in maintaining Lindenmeyr’s brand promise.

Responsibilities include timely inbound call handling, coordination with Sales, and ensuring pricing, lead times, and delivery details are correct.

Responsibilities

• Answer all inbound calls in a timely and professional manner.
• Act as an extension of the Sales team.
• Communicate order status, pricing, and lead times proactively.
• Flag risks and customer concerns immediately.
• Support onboarding and key initiatives.
• Verify items, specs, and description for direct/warehouse orders internally and with the mill before processing.

Job description

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Customer Service Representative

Austin, TX, US

2 days ago Requisition ID: 1043

Salary Range: $40,000.00 To $60,000.00 Annually

"Customer Comes First"

Purpose

To define clear expectations for Customer Service to ensure consistent execution, strong sales partnership, and a best‑in‑class customer experience aligned with the Lindenmeyr brand.

Role Overview

Customer Service plays a critical role in supporting Sales, operations, and customers by executing orders accurately, communicating proactively, and reinforcing Lindenmeyr’s reputation for reliability, responsiveness, and service excellence.

Core Expectations

• WIN AS ONE approach- Answer all inbound calls in a timely and professional manner
• Act as an extension of the Sales team
• Communicate order status, pricing, and lead times proactively
• Flag risks and customer concerns immediately
• Support onboarding and key initiatives

Performance Standard: Timely, accurate execution that builds trust and supports Sales

2. Customer Experience & Communication

• Respond promptly and professionally
• Own requests from start to resolution
• Communicate delays and next steps clearly
• Maintain a solution-oriented mindset

Performance Standard: Customers experience Lindenmeyr as reliable and easy to work with

3. Order Accuracy & Execution

• Verify items, specs, and description for all direct/warehouse orders internally and with the mill before processing.
• Ensure correct pricing, quantities, and delivery details
• Follow all internal and vendor processes
• Maintain accurate documentation and invoicing

Performance Standard: Orders are executed right the first time

4. Internal Processes & Accountability

• Use ERP, CRM, and workflows consistently
• Escalate issues with solutions

Performance Standard: Dependable execution with minimal oversight

• Support team coverage
• Identify process improvements
• Adapt to change

Performance Standard: Team-first mindset supporting growth

Measurement & Accountability

Performance is evaluated using a combination of day-to-day execution, behavioral consistency, and overall contribution to team and customer success.

Semi-annual performance reviews will be conducted to evaluate overall performance based on the following:

• Responsiveness and follow-through
• Order accuracy
• Process adherence
• Support for customer retention and satisfaction
• Attendance, reliability, and dependability
• Professionalism and workplace conduct

Managers will also consider:

• Consistency of performance over time
• Willingness to improve and adapt
• Initiative and ownership of responsibilities
• Contribution to team collaboration and overall service quality

Performance reviews are intended to provide constructive feedback, recognize accomplishments, identify development opportunities, and support ongoing employee growth and success.