Customer Service & Sales Support Specialist

Empire Distributors, Inc.; Austell (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Empire Distributors Inc. in Austell, GA is seeking a Customer Service Representative to handle telephonic support, order processing, and inquiries. You will research products, pricing, and account history to assist the sales team, while maintaining accurate customer records and documentation. Apply your SAP and ProDiver BI skills daily.

The role emphasizes reliable communication, timely problem resolution, and collaboration with sales and leadership. prior experience with MS Office is helpful.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Familiarity with spreadsheet and word processing software; ability to navigate SAP and ProDiver BI software.

Responsibilities

• Provides telephonic customer service and assistance and resolves problems.
• Communicates with customers by phone, email, and in person to receive and process orders and answer inquiries.
• Researches products, customer history, pricing, and account information to support sales.
• Maintains customer files and records and processes documentation.
• Assists with daily, weekly, and monthly reports and uses SAP and other company software.

Skills

Customer service

Phone communication

Data entry

Microsoft Office

SAP

ProDiver

Education

High school diploma or GED

Tools

SAP

ProDiver

Job description

Empire Distributors Inc. in Austell, GA is seeking a Customer Service Representative to handle telephonic support, order processing, and inquiries. You will research products, pricing, and account history to assist the sales team, while maintaining accurate customer records and documentation. Apply your SAP and ProDiver BI skills daily.

The role emphasizes reliable communication, timely problem resolution, and collaboration with sales and leadership. prior experience with MS Office is helpful.