Sales Support Specialist - Peachtree City, GA

Wencor Group LLC; Clover (GA); Presencial; USD 38.000 - 58.000; Jornada completa

Descripción de la vacante

Wencor Group LLC is seeking a Sales Support Specialist to assist the Sales team and respond to customer requests with strong service, accuracy, and teamwork.

You will handle order entry for account managers, enter quotes, support contract reviews, and help resolve issues while maintaining professional communication.

This role requires basic computer skills (Windows, MS Word, MS Excel) and a high school diploma, with the ability to work in a fast-paced environment.

Formación

• High school diploma or GED required with at least 3 months related experience.
• Previous customer service experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsabilidades

• Enter and update customer orders for Account Managers.
• Provide quote entry and assist with contract reviews.
• Perform order data entry and ensure accuracy.
• Assist with customer communication and resolution of issues.
• Cover for team members who are out of the office.
• Participate in special projects for the team.
• Perform additional responsibilities as assigned by management.

Conocimientos

Sales knowledge

Customer service

Communication

Multitasking

Computer skills

Educación

High school diploma or GED

Herramientas

MS Word

MS Excel

Descripción del empleo

Overview of the Position:

The Sales Support Specialist role supports the Sales team and customer requests demonstrating proficiency in all aspects of customer service, including customer knowledge and service, functional excellence with systems and tools, training, and teamwork. Success in this role will be determined by customer service feedback, productivity with tasks and meeting company core values. Ultimately, this role is to contribute to creating and maintaining good customer relationships and ensuring frictionless sales team operations.

Essential Duties and Responsibilities:

• Perform Order data entry duties for the Account Mangers and ensure contract review is completed.
• Provide quote entry
• Enter and update customer orders
• Assist with customer communication and resolution of customer issues
• Participate in coverage for team members who are out of the office
• Assist team with special projects
• Additional responsibilities as assigned by management

Other Knowledge, Skills, and Abilities:

• Knowledge of sales and customer service best practices
• Results-driven and goal oriented professional with the ability to manage multiple tasks and be productive in a fast-paced team environment.
• Ability to think creatively to solve problems.
• Strong interpersonal and communication skills, both verbal and written including good telephone etiquette skills.
• Must have computer skills including Windows, MS Word and MS Excel.

Education Requirements:

High school diploma or GED and at least three months related experience and/or training; or equivalent combination of education and experience. Previous customer service experience preferred.

Other Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

• Is occasionally required to stand and walk
• Is frequently required to sit, talk, and hear
• Works in moderate noise levels
• Minimal, if any, travel required