Customer Service Representative - Austell, GA

Empire Distributors; Austell (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Empire Distributors Inc. in Austell, GA is seeking a Customer Service Representative to handle telephonic support, order processing, and inquiries. You will research products, pricing, and account history to assist the sales team, while maintaining accurate customer records and documentation. Apply your SAP and ProDiver BI skills daily.

The role emphasizes reliable communication, timely problem resolution, and collaboration with sales and leadership. prior experience with MS Office is helpful.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Familiarity with spreadsheet and word processing software; ability to navigate SAP and ProDiver BI software.

Responsibilities

• Provides telephonic customer service and assistance and resolves problems.
• Communicates with customers by phone, email, and in person to receive and process orders and answer inquiries.
• Researches products, customer history, pricing, and account information to support sales.
• Maintains customer files and records and processes documentation.
• Assists with daily, weekly, and monthly reports and uses SAP and other company software.

Skills

Customer service

Phone communication

Data entry

Microsoft Office

SAP

ProDiver

Education

High school diploma or GED

Tools

SAP

ProDiver

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

GA-ATL-Customer Service Regular Full-Time Office/Clerical Austell, GA, US

Salary Range: $18.50 To $18.50 Hourly

Empire Distributors Inc, A Leading Beverage Distributor is now hiring a Customer Service Representative. Our company offers excellent benefits, competitive wages and the potential for growth opportunities.

Su mm a r y

Provides telephonic customer service and assistance. Communicates directly with customers and assists in resolving problems. Records information and processes files to ensure appropriate documentation is maintained. Routinely substitutes for receptionist by performing the following duties.

Essential duties and responsibilities include, but are not limited to, the following:

• Supports Empire sales representatives by researching products, customer history, pricing, and account information and relaying findings as needed.
• Processes all necessary paperwork and correspondence to establish and maintain customer accounts.
• Performs electronic entry and maintenance of customer account information within company systems.
• Communicates with customers by phone, email, and in person to receive and process orders, answer product, pricing, delivery, and account-related inquiries, and resolve customer concerns in a timely and professional manner.
• Maintains control and processes actions involving order voids, return orders, call backs, check remotes, and invoices not routed.
• Maintains files and records for customer documentation, correspondence, and account activity.
• Completes paperwork for order pickups, no-charges, credits, routine product orders, and other customer service transactions.
• Updates customer files and information as needed to ensure accuracy.
• Refers service failures and unresolved customer concerns to the appropriate sales representative or manager.
• Assists with daily, weekly, and monthly reports and distribution.
• Utilizes Microsoft Office applications, SAP, camera systems, and other company software to perform job duties efficiently.
• Maintains confidentiality of customer and company information.
• Performs other duties and special projects as assigned by the Customer Service Manager or Company Leadership.

Supe r v is ory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

• None

Computer Skills

• To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software. Also, the ability to navigate SAP software as well as ProDiver business intelligence software is required.

“ Empire is proud to be an equal opportunity employer and a drug free workplace. We are committed to ensuring that all employment decisions are made on the basis of qualification, merit, and business need; without regard to race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status or any other basis covered by appropriate law. “