Showroom CSR & Sales Support — Bonuses & PTO

MSI; Austell (GA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Referral bonuses

Annual pay increases

Paid Time Off

Medical, Dental, Vision Insurance

Company-paid disability insurance

Life Insurance

Tuition Reimbursement

401(k) plan with company matching

Job summary

MSI is seeking a Customer Service Representative for an on-site role in Austell, GA. You will engage customers via phone, email, and in person to assist with product selection and ordering.

The role combines front-desk duties with backend processing, logistics coordination, and showroom upkeep to ensure smooth transactions. The ideal candidate has at least 1 year of customer service experience, strong communication, basic math skills, and proficiency with MS Office.

Qualifications

• High School Diploma required; some college coursework preferred.
• At least 1 year of customer service experience.
• Strong communication and solution-oriented approach.

Responsibilities

• Provide customer service via phone, email, and in-person visits.
• Process orders, payments, and generate sales orders.
• Coordinate deliveries and logistics for shipments.
• Maintain accurate customer contact and transaction records.
• Support showroom upkeep and product sampling for clients.
• Follow up on quotes and sales opportunities.

Skills

Customer service

Communication

Multitasking

Math proficiency

PC navigation

MS Outlook

MS Word/Excel

Spanish (preferred)

Education

High School Diploma

Some college coursework

Tools

MS Outlook

MS Excel

Excel & Word

Job description

MSI is seeking a Customer Service Representative for an on-site role in Austell, GA. You will engage customers via phone, email, and in person to assist with product selection and ordering.

The role combines front-desk duties with backend processing, logistics coordination, and showroom upkeep to ensure smooth transactions. The ideal candidate has at least 1 year of customer service experience, strong communication, basic math skills, and proficiency with MS Office.