Customer Service & Order Support Specialist

Specialty Distribution Group LLC; Atlanta (GA); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision

401(k) Matching

Paid Holidays & PTO

Tuition Reimbursement

Job summary

SPI in Atlanta, GA is hiring for a customer-facing role to support order processing and product information for customers. You will work closely with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure timely order fulfillment with a positive, professional attitude.

The ideal candidate has 1–2 years in customer service, strong math ability, and excellent communication. Local travel is minimal; the role is on-site with competitive compensation and benefits.

Qualifications

• Must be 18 years or older.
• Valid driver’s license if operating a vehicle for company purposes.
• 1–2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Collaborate with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support order fulfillment.
• Maintain a positive rapport with customers and deliver world-class service.
• Demonstrate strong analytics and problem-solving skills and proficient computer usage to process dealer orders and acknowledgements.

Skills

Customer service experience

Basic math

Excellent communication

Positive attitude

Tools

Computer skills

Job description

SPI in Atlanta, GA is hiring for a customer-facing role to support order processing and product information for customers. You will work closely with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure timely order fulfillment with a positive, professional attitude.

The ideal candidate has 1–2 years in customer service, strong math ability, and excellent communication. Local travel is minimal; the role is on-site with competitive compensation and benefits.