Customer Service Representative

LHH; Farmers Branch (TX); On-site; USD 25,000 - 26,000; Full time

Job summary

LHH is seeking a facilities coordination specialist in Farmers Branch, TX for a 4+ month onsite contract. You will act as the first point of contact for customer inquiries by phone, email, and online platforms, manage service requests, and document resolutions to keep records current.

Ideal candidates have high school diploma, experience in a high-volume call center, strong communication, and proficiency with CRM or work order systems.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and online platforms.
• Respond to service requests, questions, and concerns in a professional and timely manner.
• Track, document, and follow up on customer issues to ensure complete resolution.
• Maintain accurate customer records and update information within company systems.
• Coordinate communication between customers, vendors, and internal departments.
• Provide updates regarding service status, facility work orders, and project timelines.
• Coordinate facility maintenance and repair requests from initiation through completion.
• Schedule and communicate with vendors, contractors, and service providers.
• Track work orders and ensure timely execution of maintenance activities.
• Maintain records related to facility services, inspections, and vendor contracts.

Skills

Customer service experience

Communication skills

Time management

Organizational skills

Prioritization

Education

High School Diploma or GED

Tools

CRM systems

Ticketing/work order systems

Microsoft Office Suite

MS Outlook

Excel

Job description

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and online platforms.
• Respond to service requests, questions, and concerns in a professional and timely manner.
• Track, document, and follow up on customer issues to ensure complete resolution.
• Maintain accurate customer records and update information within company systems.
• Coordinate communication between customers, vendors, and internal departments.
• Provide updates regarding service status, facility work orders, and project timelines.
• Coordinate facility maintenance and repair requests from initiation through completion.
• Schedule and communicate with vendors, contractors, and service providers.
• Track work orders and ensure timely execution of maintenance activities.
• Maintain records related to facility services, inspections, and vendor contracts.

Qualifications

• High School Diploma or GED required.
• Proven experience working in a high volume call center environment.
• 2+ years of customer service, facilities coordination, office administration, or related experience.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple tasks and meet deadlines.
• Experience working with CRM systems, ticketing systems, or work order management platforms preferred.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Schedule: Onsite, Monday through Friday, 8am-5pm
• Employment Type: 4+ month contract
• Compensation: $18-19.43/hr.
• Location: Farmers Branch, TX