SALES SUPPORT COORDINATOR I

Y. Hata & Co.; Honolulu (HI); Hybrid; USD 29,000 - 34,000; Full time

Job summary

Y. Hata & Co. in Honolulu, HI, is seeking a customer service professional to support order processing and customer solutions.

The role handles orders by telephone, fax, or electronic transmission, assists customers with product introductions, and resolves discrepancies. You will use proprietary software like PowerEnterprise, Powersell, Powernet, and Insight, and participate in cross-training to maintain knowledge of multiple CSR accounts.

Qualifications

• High School Diploma or GED equivalent.
• One to two years of previous customer service or telemarketing and/or experience preferred.

Responsibilities

• Receives and accurately processes orders via electronic transmission, telephone or fax.
• Develops customer solutions and introduces new product lines.
• Manages and follows through with customer orders, discrepancies, and customer concerns.
• Proficiency in the use of all company proprietary software (PowerEnterprise, Powersell, Powernet, Insight).
• Maintain working knowledge of at least two CSR account positions via cross training.

Skills

Telephone etiquette

CSR cross-training

Education

High School Diploma or GED

Tools

PowerEnterprise

Powersell

Powernet

Insight

Job description

Starting Pay: $21 to $25 per hour

Work Schedule (Varies Each Week):

Monday to Friday (7:30am - 4:30pm),

Saturday (8am - 2pm),

Sunday (8:30am - 2pm)

Position Summary Description:

Processes customer orders via telephone, electronic transmission, and fax. Assists customer’s in all aspects of the ordering process, including introduction of new products, developing customer solutions, and resolving customer discrepancies.

Essential Duties and Responsibilities:

• Receives and accurately processes orders via electronic transmission, telephone or fax.
  


• Knowledge and following of guidelines in the ‘Customer Service Procedures Manual".


• Knowledge and practice of telephone etiquette skills as outlined in the ‘Enhancing Telephone Skills and Technique’ handbook.


• To create mutually successful partnerships by developing customer solutions and introducing new product lines.


• Manages and follows through with customer orders, discrepancies, and customer concerns.


• Proficiency in the use of all company proprietary software (i.e. PowerEnterprise, Powersell, Powernet, Insight, etc.).


• Maintain working knowledge of at least two CSR account positions via cross training.


• Performs similar and related duties as assigned by the Supervisor.


• Uses the Company’s Mission/Vision Statements and Core Values as their guiding principles.

Education/Training and Experience

High School Diploma or GED equivalent.

One to two years of previous customer service or telemarketing and/or experience preferred.