Customer Service Rep

Facebook; Hawaii; On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Facebook in Hawaii is seeking a highly motivated Customer Service Representative to be the first point of contact for customers, delivering exceptional service and ensuring satisfaction. This is a full-time role with opportunities for growth and advancement.

Responsibilities include addressing inquiries, resolving complaints, upselling, multi-channel communication (phone, email, and chat), and maintaining accurate records.

Qualifications

• Previous experience in customer service or related field preferred.
• Strong interpersonal and rapport-building skills.
• Proficiency in English; additional languages a plus.
• Excellent verbal and written communication.

Responsibilities

• Provide outstanding customer service by addressing inquiries, resolving complaints, and assisting with product information.
• Upsell products and services to maximize sales opportunities.
• Communicate effectively with customers through various channels, including phone, email, and chat.
• Maintain accurate and detailed records of customer interactions and transactions.
• Assist with data entry tasks to update customer information in the system.
• Conduct outbound calls to follow up on customer inquiries or provide additional information.
• Demonstrate excellent phone etiquette and professional communication skills at all times.
• Collaborate with team members to ensure timely resolution of customer issues.

Skills

Customer service

Interpersonal skills

Communication skills

Data entry

Multitasking

Computer skills

Problem solving

Job description

Full job description

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. This is a full-time position with opportunities for growth and advancement.

Responsibilities

• Provide outstanding customer service by addressing inquiries, resolving complaints, and assisting with product information
• Upsell products and services to maximize sales opportunities
• Communicate effectively with customers through various channels, including phone, email, and chat
• Maintain accurate and detailed records of customer interactions and transactions
• Assist with data entry tasks to update customer information in the system
• Conduct outbound calls to follow up on customer inquiries or provide additional information
• Demonstrate excellent phone etiquette and professional communication skills at all times
• Collaborate with team members to ensure timely resolution of customer issues

Qualifications

• Previous experience in customer service or related field is preferred
• Strong interpersonal skills and ability to build rapport with customers
• Proficiency in English and is a plus
• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks effectively
• Proficient in data entry and computer skills
• Positive attitude, patience, and problem‑solving abilities

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Job Details

• Job Type: Full-time
• Pay: $18.00 - $23.00 per hour
• Expected hours: 40 per week
• Experience level: 3 years
• Shift: 8 hour shift
• Weekly day range: Monday to Friday
• Work setting: In-person (Office)
• Ability to relocate: Grapevine, TX 76051 (Required)
• Work Location: In person

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.