Customer Service & Sales Specialist — ESOP Benefits

Grayba; San Diego (CA); On-site; USD 39,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid vacation

Job summary

Graybar is seeking a Customer Service Representative in California to act as a key contact for customers, handling orders, inquiries, and timely support. You will assist with product selection, coordinate with internal teams, and contribute to achieving top-tier customer experiences.

The role emphasizes strong communication, handling diverse customer situations with tact, and potential for career growth within Graybar's extensive benefits ecosystem.

Qualifications

• Strong communication skills.
• 4+ years experience preferred.
• High School education; 2 year or 4 year degree preferred.

Responsibilities

• Handle inbound and outbound customer calls and written correspondence with timely follow-up.
• Provide support on product selection and application; assist customers in choosing Graybar goods and services.
• Enter orders and coordinate pricing, expediting, billing, order maintenance, credit and claims; support other service requests.

Skills

Communication skills

Customer service

Education

High School Diploma

Associate's degree

Bachelor's degree

Job description

Graybar is seeking a Customer Service Representative in California to act as a key contact for customers, handling orders, inquiries, and timely support. You will assist with product selection, coordinate with internal teams, and contribute to achieving top-tier customer experiences.

The role emphasizes strong communication, handling diverse customer situations with tact, and potential for career growth within Graybar's extensive benefits ecosystem.