Customer Service Sales Representative

BMH; Fresno (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Competitive compensation

Medical, dental, vision, and life保险

401k with company match and profit分享

Job summary

BMH is seeking a Product Support Salesperson in Fresno to drive sales of parts, service, and maintenance programs while expanding the customer base in the territory. You will prepare quotes, secure approvals, and manage customer relationships to grow service contracts and parts business.

You will educate customers on equipment operation and maintenance, coordinate deliveries, and support Rental and Collections departments as needed.

Qualifications

• High School diploma or equivalent required.
• Rudimentary knowledge of equipment maintenance procedures, and internal combustion engine design.

Responsibilities

• Prepare professional sales quotes with accurate pricing and background materials for parts, service and warehouse products.
• Secure proper authorization from Management for quotes and non-standard transactions.
• Actively prospect geographical territory through regular cold calling.
• Maintain regular contact with existing customers to secure Service Contracts and parts business.
• Provide service to all customers and generate leads for J.M. services and products.
• Parts delivery and pickup as needed or requested.
• Educate customers on operation, charging and maintenance of all equipment.
• Assist Rental and Collections Departments as needed.
• Participate in Saturday Service Department staffing responsibilities.
• Maintain daily activity records, call sheets, prospecting and performance standards as stated in the salesman’s agreement.
• Accurately manage customer list, maintain and build database.

Skills

Sales

Customer service

Prospecting

Communication

Education

High School diploma or equivalent

Job description

The Product Support Salesperson is responsible for performing general and specific sales of parts, service, and maintenance programs and selected warehouse products to the highest industry standards.

Salary + Commission

Essential Duties and Responsibilities

include the following and other duties as assigned:

• Prepare professional sales quotes, with accurate pricing and required background materials to sell parts, service and selected warehouse products.
• Secure proper authorization from Management for quotes and non-standard transactions
• Actively prospect geographical territory for new customers, this will require regular “cold calling”.
• Consistent contact with existing customer base to secure Service Contracts and parts business.
• Provide service to all customers regardless of territorial location, provide leads for all J.M. services and products
• Parts delivery and pick up as needed or requested
• Manage all equipment deliveries of equipment to help secure service contracts
• Educate customers on operation, charging and maintenance of all equipment
• Assist Rental Department and Collections Department as needed
• Participate in Saturday Service Department staffing responsibilities
• Accountability to management in the form of daily activities, call sheets, prospecting, goal setting and minimum performance standards as stated in the salesman’s agreement.
• Accurately manage customer list, maintain and build database.

Educational Requirements

• High School diploma or equivalent
• Rudimentary knowledge of equipment maintenance procedures, and internal combustion engine design.

Physical Requirements

must be able to meet the following physical demands

• Walk, stand, sit, bend, stoop, reach, push, pull, squat, kneel, twist, and lifting requirement to a maximum of 75 lbs.

Other Requirements

• Forklift Certified (or ability to be certified)
• Ability to work independently
• Good Communication and Customer Service Skills

We offer

• Competitive compensation and company vehicle
• Generous benefits package including medical, dental, vision, and life insurance
• 401k with Company Match and profit sharing