Parts Sales Representative

AHW LLC; Pittsburg (NH); On-site; USD 51,577,000 - 65,904,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Accident insurance

Critical illness insurance

401(k)

Paid time off

Cell phone allowance

Safety item reimbursements

AHW branded clothing

Training

Job summary

AHW LLC in Pittsburg, NH is seeking a parts counter associate to sell our tiered portfolio of parts over the counter and support the service department with parts and special orders. You will provide excellent customer service, drive sales through promotions, and maintain accurate inventory.

Responsibilities include product demonstrations, using JD Parts and related tools, ensuring process adherence, and collaborating with teammates to deliver outstanding service.

Qualifications

• 1+ years of Parts experience or equivalent sales or service experience.
• Experience connecting with customers, maintains professional image, establishes rapport.
• Demonstrates basic understanding of the selling processes.
• Demonstrates ability to manage multiple projects with some independence.
• Experience using Microsoft Office and internet applications.
• Experience working both independently and in a team setting.
• Excellent written and verbal communication skills.
• Ability to lift items weighing up to 75 lbs and routinely up to 50 lbs.

Responsibilities

• Provides excellent customer service to the service department, customers at the counter or on the phone.
• Meets or exceeds monthly sales goals driving sales through Aftermarket promotions.
• Responsible for Inventory Integrity.
• Educates and engages customers through product demonstrations and promotions.
• Effectively uses computer applications including: Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
• Communicates, executes, and monitors Parts Department standard processes to ensure internal and external customer satisfaction.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Assists in keeping parts department clean and orderly.
• Assists in maintaining all departmental tools, equipment, and vehicles are in good working order.
• Maintains a safe working environment and adheres to company safety program at all times.
• Performs other duties as assigned

Skills

Customer service

Sales experience

Communication skills

Multi-tasking

Microsoft Office

Team player

Tools

JD Parts®

Parts Expert®

JD Point®

PartsAdvisor®

Job description

Description

This position is responsible for selling our tiered portfolio of parts to customers over the counter and providing necessary parts to the service department and placing special orders for our customers.

Responsibilities:

• Provides excellent customer service to the service department, customers at the counter or on the phone
• Meets or exceeds monthly sales goals driving sales through Aftermarket promotions
• Responsibility for Inventory Integrity
• Educates and engages customers through product demonstrations and promotions
• Effectively uses computer applications including: Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
• Communicates, executes, and monitors Parts Department standard processes to ensure internal and external customer satisfaction
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Assists in keeping parts department clean and orderly
• Assists in maintaining all departmental tools, equipment, and vehicles are in good working order
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other duties as assigned

Requirements

• 1+ years of Parts experience or equivalent sales or service experience
• Experience connecting with customers, maintains professional image, establishes rapport
• Demonstrates basic understanding of the selling processes
• Demonstrates ability to manage multiple projects simultaneously with a degree of independence
• Experience using standard desktop load applications such as Microsoft Office and internet applications
• Experience working both independently and in a team setting
• Demonstrates excellent communication skills (written and verbal)
• Ability to lift items weighing up to 75 lbs and routinely lifts items weighing up to 50 lbs

Pay Range: $18.00 - $23.00 per hour

Benefits: We offer a competitive compensation and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.