Customer Service Sales Representative

BMH; Midlothian (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare cost savings

401(k) matching

Dental insurance

Vision insurance

Health insurance

Health savings account

Life insurance

Paid time off

Sick days

Job summary

BMH is seeking a Customer Service & Sales Representative to drive territory growth by acquiring new accounts and nurturing existing relationships. You will promote Planned Maintenance agreements, OEM and aftermarket parts, and service opportunities while coordinating scheduling and quotations.

You will act as the primary customer contact for service status, parts availability, and maintenance scheduling, ensuring timely updates and customer satisfaction.

Qualifications

• Experience in customer service, sales, or account management.
• Experience in the material handling, industrial equipment, or service-based industries is a plus.
• Strong communication, negotiation, and relationship-building skills.
• Familiarity with maintenance programs.

Responsibilities

• Drive territory growth by developing new customer accounts and maintaining relationships.
• Sell Planned Maintenance (PM) Agreements, parts, and services, including quoting and scheduling.
• Serve as the primary contact for customers regarding service status, parts availability, and maintenance scheduling.
• Coordinate with internal teams to ensure accurate quoting and track sales activity using CRM.

Skills

Customer service

Sales

Account management

Communication

Negotiation

Relationship-building

Maintenance programs

Job description

Customer Service & Sales Representative – Job Description

The Customer Service & Sales Representative is responsible for driving territory growth by developing new customer accounts and maintaining strong relationships with existing clients. This role combines proactive sales activity with ongoing account support, ensuring customers receive timely solutions for planned maintenance agreements, parts needs, and service repairs. This position reports to the Customer Service & Sales Area Manager.

Key Responsibilities

Territory Growth & Account Development

• Identify, pursue, and secure new business opportunities within the assigned territory.
• Maintain regular contact with existing accounts to strengthen relationships and expand service offerings.
• Conduct onsite visits to evaluate customer needs, equipment conditions, and potential service opportunities.

Sales of Maintenance Agreements, Parts, and Services

• Present and sell Planned Maintenance (PM) Agreements, ensuring customers understand coverage, scheduling, and value.
• Promote and sell OEM and aftermarket parts to support customer equipment uptime.
• Coordinate and follow up on service repair opportunities, including quoting, scheduling, and confirming completion.

Customer Support & Relationship Management

• Serve as the primary point of contact for customers regarding service status, parts availability, and maintenance scheduling.
• Provide clear communication and timely updates to ensure customer satisfaction and retention.
• Resolve customer concerns by collaborating with service, dispatch, and the customer service & sales area manager.

Operational Coordination

• Work closely with internal teams to ensure accurate quoting.
• Track sales activity, follow-ups, and account status using CRM or designated systems.

Performance Expectations

• Meet or exceed monthly and quarterly sales targets for PM agreements, parts sales, and service revenue.
• Maintain a consistent schedule of customer visits and follow-ups.
• Demonstrate strong product knowledge, professionalism, and commitment to customer satisfaction.

Qualifications

• Experience in customer service, sales, or account management.
• Experience in the material handling, industrial equipment, or service-based industries is a plus.
• Communication, negotiation, and relationship-building skills.
• Familiarity with maintenance programs.

Benefits:

• Healthcare cost savings
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Sick days