Customer Service & Sales Chat Representative (Non-Voice)

VXI Global Solutions; Morrow (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

VXI Global Solutions is seeking Customer Service & Sales Chat Representatives to assist customers via chat in a non-voice role. You will resolve billing inquiries, recommend products, drive customer satisfaction, and support sales performance.

The role emphasizes strong communication, empathy, and the ability to meet quality and sales metrics while managing multiple conversations efficiently in a fast-paced environment.

Qualifications

• Strong written and verbal communication required.
• Customer-focused mindset with empathy in chat.
• Excellent active listening and probing skills.
• Ability to follow scripts while maintaining natural tone.
• Goal-oriented with productivity, quality, and sales targets.

Responsibilities

• Provide customer support through chat channels.
• Address and resolve billing-related concerns and inquiries.
• Promote and sell products, services, and upgrades based on customer needs.
• Maintain high levels of customer satisfaction and loyalty.
• Meet quality, productivity, and sales performance goals.
• Handle multiple interactions simultaneously with accuracy and professionalism.
• Deliver exceptional service while balancing customer experience and sales objectives.

Skills

Written communication

Verbal communication

Active listening

Empathy in chat

Script adherence

Sales mindset

Multitasking

Education

High school diploma or GED

Job description

We are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.

Key Responsibilities

• Provide customer support through chat channels.
• Address and resolve billing-related concerns and inquiries.
• Promote and sell products, services, and package upgrades based on customer needs.
• Maintain high levels of customer satisfaction and loyalty.
• Meet quality, productivity, and sales performance goals.
• Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism.
• Deliver exceptional service while balancing customer experience and sales objectives.

Qualifications

Education

• High school diploma or GED required.

Required Skills

Communication & Customer Service

• Strong written and verbal communication skills.
• Customer-focused mindset.
• Excellent active listening and probing skills.
• Ability to build rapport and demonstrate empathy through chat interactions.
• Ability to follow established processes and scripts while maintaining a natural communication style.
• Goal-oriented with the ability to meet productivity, quality, and sales metrics.
• Results-driven and motivated to achieve performance targets.

Problem Solving & Adaptability

• Strong analytical and problem-solving skills.
• Ability to identify customer needs and provide appropriate solutions.
• Adaptable to changing processes, systems, and business requirements.
• Open to coaching and continuous improvement.

Professional Attributes

• High level of integrity and accountability.
• Strong sense of ownership and responsibility.
• Ability to work effectively under pressure.
• Strong time management and multitasking skills.
• Detail-oriented with excellent organizational skills.
• Resilient and capable of handling challenging customer situations professionally.