Chat Sales & Customer Support Specialist

VXI Global Solutions; Ohio; Sur place; USD 22 000 - 28 000; Plein temps

Résumé du poste

VXI Global Solutions is seeking customer-focused chat representatives to handle non-voice support. You will assist customers via chat, resolve billing inquiries, and promote products and upgrades to drive sales while maintaining high satisfaction.

The role emphasizes strong communication, empathy, and adherence to scripts, with a focus on achieving quality, productivity, and sales targets in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Ability to build rapport and demonstrate empathy through chat interactions.
• Excellent active listening and probing skills.
• Ability to follow established processes and scripts while maintaining a natural communication style.

Responsabilités

• Provide customer support through chat channels.
• Address and resolve billing-related concerns and inquiries.
• Promote and sell products, services, and package upgrades based on customer needs.
• Maintain high levels of customer satisfaction and loyalty.
• Meet quality, productivity, and sales performance goals.
• Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism.
• Deliver exceptional service while balancing customer experience and sales objectives.

Connaissances

Written communication

Verbal communication

Customer focus

Active listening

Empathy in chat

Script adherence

Sales aptitude

Metrics driven

Time management

Multitasking

Formation

High school diploma or GED

Description du poste

VXI Global Solutions is seeking customer-focused chat representatives to handle non-voice support. You will assist customers via chat, resolve billing inquiries, and promote products and upgrades to drive sales while maintaining high satisfaction.

The role emphasizes strong communication, empathy, and adherence to scripts, with a focus on achieving quality, productivity, and sales targets in a fast-paced environment.