Customer Service and Sales Representative

Adventure Loom; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Training and mentorship

Team-oriented environment

Full-time scheduling options

Job summary

Adventure Loom is seeking a motivated Customer Service & Sales Representative to join our growing team in Houston, TX. You will blend customer support with sales, helping customers find the right solutions while contributing to company growth.

We value energetic, professional communicators who excel in a fast-paced environment, handle inquiries via phone, email, and text, and build lasting relationships with customers as part of a collaborative, mentoring-focused culture.

Qualifications

• Experience in customer service, sales, retail, hospitality, or call center preferred.
• Strong communication and interpersonal skills.
• Able to handle objections and multitask in a fast-paced environment.
• Positive attitude and eagerness to learn.

Responsibilities

• Provide outstanding customer service and support to new and existing customers.
• Handle inbound and outbound customer communications via phone, email, and text.
• Educate customers on products, services, and promotions.
• Identify customer needs and recommend appropriate solutions.
• Build and maintain strong customer relationships.
• Resolve customer concerns in a professional and timely manner.
• Accurately document customer interactions and account updates.
• Meet individual and team performance goals.
• Collaborate with internal teams to ensure a positive customer experience.

Skills

Customer service experience

Sales experience

Communication skills

Multitasking

Job description

We are seeking a motivated and people-oriented Customer Service & Sales Representative to join our growing team. This role combines customer support, relationship building, and sales execution to deliver an exceptional customer experience while helping drive company growth

.The ideal candidate is energetic, professional, and confident communicating with customers in both service and sales-focused conversations. If you enjoy working in a fast-paced environment, solving problems, and helping customers find the right solutions, we’d love to hear from you

Responsibilities

• Provide outstanding customer service and support to new and existing customers
• Handle inbound and outbound customer communications via phone, email, and text
• Educate customers on products, services, and promotions
• Identify customer needs and recommend appropriate solutions
• Build and maintain strong customer relationships
• Resolve customer concerns in a professional and timely manner
• Accurately document customer interactions and account updates
• Meet individual and team performance goals
• Collaborate with internal teams to ensure a positive customer experience

Qualifications

• Previous customer service, sales, retail, hospitality, or call center experience preferred
• Strong communication and interpersonal skills
• Comfortable speaking with customers and handling objections
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude with a strong work ethic
• Coachable and eager to learn

What We Offer

• Competitive pay plus performance-based incentives
• Growth and advancement opportunities
• Ongoing training and mentorship
• Supportive and team-oriented environment
• Full-time scheduling options