Chat-Based Customer Care & Sales Specialist

VXI Global Solutions; Morrow (GA); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

VXI Global Solutions is seeking Customer Service & Sales Chat Representatives to assist customers via chat in a non-voice role. You will resolve billing inquiries, recommend products, drive customer satisfaction, and support sales performance.

The role emphasizes strong communication, empathy, and the ability to meet quality and sales metrics while managing multiple conversations efficiently in a fast-paced environment.

Qualifikationen

• Strong written and verbal communication required.
• Customer-focused mindset with empathy in chat.
• Excellent active listening and probing skills.
• Ability to follow scripts while maintaining natural tone.
• Goal-oriented with productivity, quality, and sales targets.

Aufgaben

• Provide customer support through chat channels.
• Address and resolve billing-related concerns and inquiries.
• Promote and sell products, services, and upgrades based on customer needs.
• Maintain high levels of customer satisfaction and loyalty.
• Meet quality, productivity, and sales performance goals.
• Handle multiple interactions simultaneously with accuracy and professionalism.
• Deliver exceptional service while balancing customer experience and sales objectives.

Kenntnisse

Written communication

Verbal communication

Active listening

Empathy in chat

Script adherence

Sales mindset

Multitasking

Ausbildung

High school diploma or GED

Jobbeschreibung

VXI Global Solutions is seeking Customer Service & Sales Chat Representatives to assist customers via chat in a non-voice role. You will resolve billing inquiries, recommend products, drive customer satisfaction, and support sales performance.

The role emphasizes strong communication, empathy, and the ability to meet quality and sales metrics while managing multiple conversations efficiently in a fast-paced environment.