Live Chat Representative

Ottawa; New York (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Benefits packages

Opportunities for growth and advancement

Job summary

A customer service company in New York seeks individuals for customer support through live chat interactions. Responsibilities include responding to inquiries, resolving complaints, and maintaining professional service. Ideal candidates possess a high school diploma and prior experience, alongside strong communication skills. Flexibility for evening, weekend, and holiday shifts is required, offering a competitive compensation package and growth opportunities within the company.

Qualifications

• Previous customer service experience is preferred.
• Must be able to work in a fast-paced and dynamic environment.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Respond to customer inquiries and provide support through live chat.
• Identify and assess customer needs for satisfaction.
• Handle and resolve customer complaints and escalated issues.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Ability to multitask and manage time effectively

Proficient in computer and typing skills

Familiarity with CRM systems

Education

High school diploma or equivalent

Job description

Key Responsibilities

• Respond to customer inquiries and provide support through live chat interactions
• Identify and assess customer needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers
• Handle and resolve customer complaints and escalated issues as needed
• Maintain a high level of professionalism and customer service at all times
• Collaborate with team members to improve customer service processes and procedures
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Strive to meet and exceed set performance targets

Qualifications

• High school diploma or equivalent
• Previous customer service experience is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and manage time effectively
• Proficient in computer and typing skills
• Familiarity with CRM systems is a plus
• Must be able to work in a fast-paced and dynamic environment
• Must be able to work flexible hours, including evenings, weekends, and holidays

We value diversity and are committed to creating an inclusive work environment for all employees. We offer competitive compensation and benefits packages, as well as opportunities for growth and advancement within the company.

If you are a self-motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and be a part of a company that is dedicated to delivering the best customer experience possible.