Customer Service & Sales Chat Representative

VXI Global Solutions; Ohio; Sur place; USD 22 000 - 28 000; Plein temps

Résumé du poste

VXI Global Solutions is seeking customer-focused chat representatives to handle non-voice support. You will assist customers via chat, resolve billing inquiries, and promote products and upgrades to drive sales while maintaining high satisfaction.

The role emphasizes strong communication, empathy, and adherence to scripts, with a focus on achieving quality, productivity, and sales targets in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Ability to build rapport and demonstrate empathy through chat interactions.
• Excellent active listening and probing skills.
• Ability to follow established processes and scripts while maintaining a natural communication style.

Responsabilités

• Provide customer support through chat channels.
• Address and resolve billing-related concerns and inquiries.
• Promote and sell products, services, and package upgrades based on customer needs.
• Maintain high levels of customer satisfaction and loyalty.
• Meet quality, productivity, and sales performance goals.
• Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism.
• Deliver exceptional service while balancing customer experience and sales objectives.

Connaissances

Written communication

Verbal communication

Customer focus

Active listening

Empathy in chat

Script adherence

Sales aptitude

Metrics driven

Time management

Multitasking

Formation

High school diploma or GED

Description du poste

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

We are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.

Key Responsibilities

• Provide customer support through chat channels

• Address and resolve billing-related concerns and inquiries

• Promote and sell products, services, and package upgrades based on customer needs

• Maintain high levels of customer satisfaction and loyalty

• Meet quality, productivity, and sales performance goals

• Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism

• Deliver exceptional service while balancing customer experience and sales objectives

Qualifications

Education

• High school diploma or GED required

Required Skills

Communication & Customer Service

• Strong written and verbal communication skills.

• Customer-focused mindset.

• Excellent active listening and probing skills.

• Ability to build rapport and demonstrate empathy through chat interactions.

• Ability to follow established processes and scripts while maintaining a natural communication style.

Sales & Performance

• Strong sales aptitude

• Goal-oriented with the ability to meet productivity, quality, and sales metrics

• Results-driven and motivated to achieve performance targets

Problem Solving & Adaptability

• Strong analytical and problem-solving skills

• Ability to identify customer needs and provide appropriate solutions.

• Adaptable to changing processes, systems, and business requirements

• Open to coaching and continuous improvement

Professional Attributes

• High level of integrity and accountability

• Strong sense of ownership and responsibility

• Ability to work effectively under pressure

• Strong time management and multitasking skills.

• Detail-oriented with excellent organizational skills.

• Resilient and capable of handling challenging customer situations professionally.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!