Customer Service and Sales Representative

Arch Events; St. Louis (MO); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Mentorship & training

Full-time scheduling

Job summary

Arch Events LLC is seeking a motivated Customer Service & Sales Representative to join our growing team in Missouri. You will blend customer support with sales execution to deliver exceptional service and contribute to company growth.

You’ll engage with customers via phone, email, and text, educate them on products, and identify solutions to meet their needs. A fast-paced, professional environment awaits those who thrive on problem solving and relationship building.

Qualifications

• Experience in customer service, sales, or call center roles.
• Excellent communication and interpersonal skills.
• Ability to handle objections and multitask in a fast-paced environment.

Responsibilities

• Provide outstanding customer service and support to new and existing customers
• Handle inbound and outbound customer communications via phone, email, and text
• Educate customers on products, services, and promotions
• Identify customer needs and recommend appropriate solutions
• Build and maintain strong customer relationships
• Resolve customer concerns in a professional and timely manner
• Accurately document customer interactions and account updates
• Meet individual and team performance goals
• Collaborate with internal teams to ensure a positive customer experience

Skills

Customer service

Sales

Communication

Multitasking

Job description

We are seeking a motivated and people-oriented Customer Service & Sales Representative to join our growing team. This role combines customer support, relationship building, and sales execution to deliver an exceptional customer experience while helping drive company growth

.The ideal candidate is energetic, professional, and confident communicating with customers in both service and sales-focused conversations. If you enjoy working in a fast-paced environment, solving problems, and helping customers find the right solutions, we’d love to hear from you

Responsibilities

• Provide outstanding customer service and support to new and existing customers
• Handle inbound and outbound customer communications via phone, email, and text
• Educate customers on products, services, and promotions
• Identify customer needs and recommend appropriate solutions
• Build and maintain strong customer relationships
• Resolve customer concerns in a professional and timely manner
• Accurately document customer interactions and account updates
• Meet individual and team performance goals
• Collaborate with internal teams to ensure a positive customer experience

Qualifications

• Previous customer service, sales, retail, hospitality, or call center experience preferred
• Strong communication and interpersonal skills
• Comfortable speaking with customers and handling objections
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude with a strong work ethic
• Coachable and eager to learn

What We Offer

• Competitive pay plus performance-based incentives
• Growth and advancement opportunities
• Ongoing training and mentorship
• Supportive and team-oriented environment
• Full-time scheduling options