Customer Service & Sales Associate - Building Materials

SRS Distribution Inc.; New York, Northern (NY, KY); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays & Vacation

Job summary

SRS Distribution Inc. in Maspeth, NY is hiring a Customer Service Representative to deliver exceptional service across phone, in-person, and written channels. You will greet customers, identify problems, route inquiries to sales, and input orders using company systems.

The role requires a high school diploma or GED, strong communication and organizational skills, and the ability to work in a fast-paced showroom environment. Bilingual candidates are preferred.

Qualifications

• High school diploma or GED required.
• Ability to self-manage and interact with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Problem solving

Multitasking

Analytical thinking

Communication skills

Organization

Public interaction

Self-management

Bilingual preferred

Computer skills

Education

High school diploma or GED

Job description

SRS Distribution Inc. in Maspeth, NY is hiring a Customer Service Representative to deliver exceptional service across phone, in-person, and written channels. You will greet customers, identify problems, route inquiries to sales, and input orders using company systems.

The role requires a high school diploma or GED, strong communication and organizational skills, and the ability to work in a fast-paced showroom environment. Bilingual candidates are preferred.