Customer Service & Sales Admin - Onsite Support

Ultimate Staffing Services; Laurel (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

Ultimate Staffing Services partners with a growing distribution company in Laurel, MD to hire a Customer Service Administrator / Sales Admin. You will handle customer inquiries, data entry, and support two sales representatives in a fast-paced onsite environment.

The role requires strong communication, attention to detail, and a proactive approach. Training starts at $18/hour with a raise to $20/hour after successful completion; schedule is Mon-Fri, 8-5 or 9-6, onsite.

Qualifications

• Background in administrative, customer service, retail, hospitality, or other service-focused backgrounds.
• Proficient with Microsoft Office and comfortable solving problems in a fast-paced environment.
• Onsite role with strong organizational skills and attention to detail.

Responsibilities

• Monitor and manage a shared team email inbox.
• Respond to customer inquiries regarding order status, shipment tracking, inventory, product options, and returns.
• Support two Sales Representatives with administrative tasks.
• Track and follow up on open customer requests.
• Maintain accurate records and customer information.
• Assist with data entry and reporting in Microsoft Excel.
• Identify opportunities to improve processes and increase efficiency.
• Proactively assist the sales team during slower periods by taking ownership of additional tasks.

Skills

Customer service mindset

Communication skills

Phone etiquette

Attention to detail

Team player

Initiative

Independent work

Tools

Microsoft Excel

Job description

Ultimate Staffing Services partners with a growing distribution company in Laurel, MD to hire a Customer Service Administrator / Sales Admin. You will handle customer inquiries, data entry, and support two sales representatives in a fast-paced onsite environment.

The role requires strong communication, attention to detail, and a proactive approach. Training starts at $18/hour with a raise to $20/hour after successful completion; schedule is Mon-Fri, 8-5 or 9-6, onsite.