Customer Service Specialist: Orders & Inventory

Ultimate Staffing Services; Hanover (MD); On-site; USD 28,000 - 32,000; Full time

Job summary

Ultimate Staffing Services in Hanover, MD is seeking a Customer Service Representative to join the team and support order management and inventory inquiries. You will handle calls and emails, enter orders accurately, and provide timely updates to customers.

The role emphasizes strong communication, organization, and problem-solving skills in a fast-paced environment, with a full-time, temporary-to-hire arrangement and a $20 per hour pay rate.

Qualifications

• Minimum 1 year of customer service experience required.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and email systems.
• Excellent organizational and problem-solving abilities.
• Experience with order entry, inventory tracking, or CRM systems is a plus.

Responsibilities

• Answer inbound customer calls and emails.
• Process and enter customer orders accurately.
• Respond to email inquiries and support tickets.
• Research and track inventory availability.
• Provide order status updates and shipment information.
• Resolve customer issues and escalate concerns as needed.

Skills

Customer service

Communication skills

Order entry

Inventory tracking

Tools

Microsoft Office

Email systems

CRM systems

Job description

Ultimate Staffing Services in Hanover, MD is seeking a Customer Service Representative to join the team and support order management and inventory inquiries. You will handle calls and emails, enter orders accurately, and provide timely updates to customers.

The role emphasizes strong communication, organization, and problem-solving skills in a fast-paced environment, with a full-time, temporary-to-hire arrangement and a $20 per hour pay rate.