Customer Service Coordinator

Ultimate Staffing Services; Laurel (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

Ultimate Staffing Services partners with a growing distribution company in Laurel, MD to hire a Customer Service Administrator / Sales Admin. You will handle customer inquiries, data entry, and support two sales representatives in a fast-paced onsite environment.

The role requires strong communication, attention to detail, and a proactive approach. Training starts at $18/hour with a raise to $20/hour after successful completion; schedule is Mon-Fri, 8-5 or 9-6, onsite.

Qualifications

• Background in administrative, customer service, retail, hospitality, or other service-focused backgrounds.
• Proficient with Microsoft Office and comfortable solving problems in a fast-paced environment.
• Onsite role with strong organizational skills and attention to detail.

Responsibilities

• Monitor and manage a shared team email inbox.
• Respond to customer inquiries regarding order status, shipment tracking, inventory, product options, and returns.
• Support two Sales Representatives with administrative tasks.
• Track and follow up on open customer requests.
• Maintain accurate records and customer information.
• Assist with data entry and reporting in Microsoft Excel.
• Identify opportunities to improve processes and increase efficiency.
• Proactively assist the sales team during slower periods by taking ownership of additional tasks.

Skills

Customer service mindset

Communication skills

Phone etiquette

Attention to detail

Team player

Initiative

Independent work

Tools

Microsoft Excel

Job description

Customer Service Administrator

Customer Service AdministratorUltimate Staffing is partnering with a growing distribution company in Laurel, MD to hire a Customer Service Administrator / Sales Admin.If you enjoy helping customers, staying organized, and being part of a high-energy team, this could be a great opportunity. We're open to candidates from administrative, customer service, retail, hospitality, or other service-focused backgrounds who are comfortable using Microsoft Office and enjoy solving problems.

LocationLaurel, MD (100% Onsite)

ScheduleMonday - Friday 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM

Compensation$18/hour during training increasing to $20 hourly upon completion of training

What You'll Do

• Monitor and manage a shared team email inbox
• Respond to customer inquiries regarding:Order statusShipment trackingInventory availabilityProduct and color optionsReturn customer phone calls and voicemails
• Support two Sales Representatives with administrative tasks
• Track and follow up on open customer requests
• Maintain accurate records and customer information
• Assist with data entry and reporting in Microsoft Excel
• Identify opportunities to improve processes and increase efficiency
• Proactively assist the sales team during slower periods by taking ownership of additional tasks

What We're Looking For

• Customer-focused mindset with a genuine desire to help others
• Strong communication skills, both written and verbal
• Professional and friendly phone presence
• Excellent attention to detail
• Dependable with strong follow-through
• Positive, upbeat personality and team-oriented attitude
• Comfortable using Microsoft Office, including Excel
• Ability to work independently and take initiative

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.