Customer Service Rep/ Administrative Support

Ultimate Staffing; Frederick (MD); On-site; USD 46,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Representative/Administrative Support to manage customer inquiries and provide administrative assistance. The role requires excellent communication skills and proficiency in Microsoft 365. This is a fully on-site position in Hagerstown, MD, offering a competitive pay rate of $22 to $24 per hour, with a minimum schedule of 40 hours per week.

Qualifications

• Minimum 2 years of experience in customer service or administrative roles.
• Proficient in Microsoft 365 applications.

Responsibilities

• Answer customer calls regarding orders and inquiries.
• Provide administrative support to management.
• Handle basic accounting functions like invoicing.

Skills

Communication

Problem Solving

Attention to Detail

Education

Customer Service Training

Tools

Microsoft 365

ERP

CRM

Job description

Customer Service Rep/ Administrative Support

2 days ago Be among the first 25 applicants

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $24.00/hr

Direct message the job poster from Ultimate Staffing

Position: Customer Service Rep/ Administrative Support

Location: Hagerstown, MD - Fully On-Site

Pay: $22 - $24 per hour

Schedule: Minimum of 40 hours per week, 8:30 AM - 5:00 PM. Overtime may be required.

Position Summary:

This role involves customer service and administrative tasks, including addressing customer inquiries, processing orders, handling complaints, and supporting internal teams.

Essential Functions:

1. Answer customer calls regarding orders, inquiries, product issues, billing, and support.
2. Communicate effectively via email, chat, and e-commerce platforms.
3. Manage customer tasks such as order processing, shipment coordination, and complaint resolution.
4. Learn product offerings and company policies through training.
5. Maintain professionalism and positive relationships with customers.
6. Provide administrative support to management and build rapport with staff.
7. Ensure accuracy in customer information and reports.
8. Support different divisions through cross-training.
9. Handle basic accounting functions like invoicing, accounts receivable, and reconciliation.
10. Stay updated with company communications and follow process flows.

Qualifications:

1. Minimum 2 years of experience in customer service or administrative roles; additional training beneficial.
2. Proficient in Microsoft 365 (Excel, PowerPoint, Word, TEAMS, SharePoint); familiarity with ERP, CRM, e-Commerce platforms a plus.
3. Excellent verbal and written communication skills, with strong grammar and sentence structure.
4. Positive attitude, attention to detail, ability to prioritize tasks, and problem-solving skills.
5. Self-motivated, able to work independently and in a team.
6. Willing to work occasional overtime.
7. Proactive in improving customer service and team collaboration.

All qualified applicants will receive consideration regardless of race, color, national origin, age, religion, sex, sexual orientation, gender identity, marital status, disability, medical condition, genetic information, pregnancy, or military/veteran status. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.