Customer Service/Sales

The Home Depot; Wauwatosa (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot in Wisconsin seeks Customer Service/Sales associates to deliver fast, friendly service, assess customer needs, and guide purchases across departments. You will learn product details to inform customers, greet and close sales, and help keep departments safe and well-stocked.

You'll work with your Department Supervisor and other teams to ensure a clean, shop-able environment and uphold safety standards while supporting customers through their project needs.

Qualifications

• Greet customers and assess their needs.
• Learn product details to help customers make informed purchases.
• Provide fast, friendly service and close sales when appropriate.
• Follow safety policies and keep areas clean and safe.

Responsibilities

• Greet, qualify, recommend and close every customer in their department.
• Maintain in-stock conditions and ensure the area is clean, shop-able, and safe.
• Cooperate with Department Supervisor and teammates across departments.
• Adhere to safety training and report hazards to management.

Job description

76333BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.