Customer Service/Sales

The Home Depot; Town of Mukwonago (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in the United States is seeking a Customer Service/Sales associate to greet customers, assess needs, and recommend products to complete projects. You will learn products with the help of store tools and work toward closing sales while keeping your department clean, stocked, and safe.

You will collaborate with the Department Supervisor and colleagues across departments to ensure a positive shopping experience and adherence to safety policies.

Responsibilities

• Greet customers and assess their needs to provide appropriate assistance.
• Learn product information using available tools and resources to recommend solutions.
• Guide customers through product selection, upsell where appropriate, and work toward closing sales.
• Maintain in-stock conditions and ensure the department is clean, organized, and safe.
• Follow safety policies, report hazards, and work with the team to maintain a safe shopping environment.
• Collaborate with the Department Supervisor and other departments to ensure a positive customer experience.

Job description

86140BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.