Customer Service/Sales

The Home Depot; Lancaster (TX); On-site; USD 27,000 - 38,000; Full time

Job summary

The Home Depot in Texas is seeking a Customer Service/Sales Associate to greet customers, assess needs, and guide them to the right products. You will learn product details to answer questions and support sales in your department.

Maintain in-stock conditions, keep the area clean and safe, and follow all safety policies while working with teammates and supervisors to deliver a helpful shopping experience for customers.

Qualifications

• Greet customers and assess their needs.
• Learn product information to provide informed recommendations.
• Commitment to safety and following store policies.
• Ability to collaborate with teammates across departments.

Responsibilities

• Greet customers and determine their needs, guiding them to appropriate products.
• Qualify customers and recommend suitable items, aiming to close sales in your department.
• Learn product details to answer questions and demonstrate features.
• Maintain in-stock conditions and keep the area clean, safe, and shop-able.
• Follow all safety policies and training, report hazards or unsafe conditions to management.
• Work with other associates and department supervisors to support store operations.

Job description

88268BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.