Customer Service/Sales

The Home Depot; Cleveland (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot in Cleveland, OH is seeking a Customer Service/Sales associate to deliver fast, friendly service, identify customer needs, and guide them through product solutions. Learn products with our tools and help close sales by recommending complete projects.

You will maintain clean, safe, in-stock departments and collaborate with your supervisor and other teams to ensure a positive shopping experience.

Qualifications

• Customer-focused and able to assess needs and recommend solutions.
• Willingness to learn product information and demonstrate upsell opportunities.
• Comfort greeting customers and guiding them through the sales process.
• Ability to work with others across departments to ensure customer satisfaction.

Responsibilities

• Provide fast, friendly service and actively engage customers.
• Learn products using available tools and sell an entire project.
• Greet, qualify, recommend and close during the customer visit.
• Maintain in-stock conditions and keep the area clean, safe and shop-able.

Skills

Customer service

Sales skills

Product knowledge

Teamwork

Tools

POS system

Job description

77634BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.