Customer Service/Sales

The Home Depot; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates in Florida, New York. The position requires providing fast and friendly service, understanding product needs, and maintaining a safe environment. Associates will learn and assist customers, ensuring shopping areas are clean and stocked. Candidates must be able to work collaboratively with their team and supervisor, ensuring adherence to safety protocols while engaging with customers.

Qualifications

• Ability to provide fast and friendly service.
• Learn about products and assist customers.
• Follow safety policies and report hazards.

Responsibilities

• Greet and assist customers actively.
• Maintain cleanliness and safety of the work environment.
• Collaborate with department supervisors and team members.

Skills

Fast customer service

Active listening

Basic product knowledge

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.