Customer Service/Sales

The Home Depot; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer in New York seeks Customer Service/Sales associates to provide fast and friendly service while assisting customers with their needs. Associates will be responsible for product knowledge, maintaining a clean environment, and adhering to safety policies. This role offers the opportunity to learn about various product departments and engage with customers to ensure their satisfaction.

Qualifications

• Ability to provide fast and friendly customer service.
• Understanding of products to assist customers effectively.
• Knowledge of safety policies and standards.

Responsibilities

• Greet and qualify customers in assigned department.
• Maintain cleanliness of assigned areas and ensure stock availability.
• Follow all safety policies and report unsafe conditions.

Skills

Fast, friendly service

Customer assessment

Product knowledge

Safety policies adherence

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.