Customer Service/Sales

The Home Depot; San Antonio (TX); On-site; USD 30,000 - 35,000; Full time

Job summary

A leading home improvement retailer in San Antonio is seeking Customer Service/Sales associates who will provide fast and friendly service to customers by assessing their needs and offering assistance. Associates will learn about various products and maintain the cleanliness and safety of their assigned areas. This role requires strong customer engagement skills and adherence to safety policies. The position may involve various store departments, ensuring a diverse work environment.

Qualifications

• Ability to engage with customers and assess their needs.
• Familiarity with various store departments and product offerings.
• Commitment to following safety policies and procedures.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain cleanliness and safety in assigned areas.
• Work in cooperation with department supervisors and associates.

Skills

Fast, friendly service

Active customer engagement

Product knowledge

Safety compliance

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.