Customer Service/Sales

The Home Depot; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is looking for Customer Service/Sales associates in Chicago. The role involves actively assisting customers, providing detailed product information, and maintaining assigned areas to ensure a clean and safe environment. The ideal candidate should be friendly, eager to learn about various products, and committed to safety standards. Join our team to thrive in a collaborative environment while serving our diverse customer base.

Qualifications

• Ability to learn about products and provide information to customers.
• Experience in customer service roles is a plus.
• Strong communication skills are essential.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain the in-stock condition of assigned areas.
• Ensure a clean, safe shopping environment.

Skills

Fast, friendly service

Customer needs assessment

Product knowledge

Safety compliance

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.