Customer Service/Sales

The Home Depot; Peru (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot in the United States is seeking Customer Service/Sales associates to deliver fast, friendly service in-store, assess customer needs, and guide purchases. You will learn product details, greet and qualify customers, and help close sales within your department.

In this role you’ll keep areas stocked, clean, safe, and shop-able while following safety policies and completing required safety training.

Qualifications

• Customer service oriented with the ability to assess customer needs.
• Willingness to learn product details and use store tools.
• Ability to greet, qualify, recommend and close sales.
• Capable of working across multiple departments.
• Maintain in-stock conditions; keep areas clean, shop-able and safe.
• Adhere to safety policies and complete required safety training.

Responsibilities

• Provide fast, friendly service and assist customers.
• Learn product information and advise on projects.
• Greet and qualify customers, recommend solutions, and close sales.
• Maintain stock, signage, and merchandising in assigned area.
• Follow safety rules and report hazards; support store safety.

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.