Customer Service/Sales

The Home Depot; City of Middletown (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot is seeking a Customer Service/Sales associate in New York to provide fast, friendly service and actively identify customer needs. You will learn product details to assist shoppers, greet and qualify customers, and close sales across departments.

Responsibilities include keeping the department stocked, clean, and safe, while following safety policies and working with a team of associates and supervisors to ensure a smooth shopping experience.

Qualifications

• Provide fast, friendly service that assesses customer needs.
• Learn product knowledge to assist customers across departments.
• Explain features and guide customers to complete purchases.

Responsibilities

• Greet customers and qualify their needs to recommend solutions.
• Maintain in-stock conditions and keep the department clean and safe.
• Collaborate with supervisors and other departments to ensure smooth operation.
• Adhere to safety policies and training.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.