Customer Service/Sales

The Home Depot; Oklahoma City (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to deliver fast, friendly service by actively engaging customers and understanding their needs.

Associates will learn product information, greet and qualify customers, and recommend and close sales across departments while maintaining a safe, clean, and well-stocked store environment.

Qualifications

• Provides fast, friendly service by actively seeking out customers and assessing their needs.
• Learns product information to assist customers and drive sales.
• Greet, qualify, recommend and close sales with customers in various departments.
• Maintains in-stock condition and keeps areas clean, safe and shop-able.

Responsibilities

• Greet customers and assess their needs to provide appropriate assistance.
• Learn product details to inform customers and close sales.
• Qualify customers, recommend solutions, and close purchases.
• Keep departments stocked, organized, and safe for shoppers.

Skills

Customer service

Sales

Product knowledge

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.