Customer Service/Sales

The Home Depot; Frankfort (IL); On-site; USD 19,000 - 34,000; Full time

Job summary

The Home Depot is hiring Customer Service/Sales associates to deliver fast, friendly help by actively greeting customers, assessing their needs, and guiding them to the right products to complete a project. You will learn product details, demonstrate knowledge, and strive to close sales.

You will keep departments organized and in stock, ensure areas are clean, safe, and shop-able, and follow all safety policies.

Qualifications

• Provide fast, friendly service by actively greeting customers and assessing needs.
• Learn product details using our tools and information sources to sell a project.
• Greet, qualify, recommend and close every customer in their department.

Responsibilities

• Maintain in-stock condition in assigned areas and ensure a clean, shop-able, safe environment.
• Follow safety policies and complete required safety training; report hazards to the Manager on Duty.

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.