Customer Service/Sales

The Home Depot; Bay Shore (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot is seeking a Customer Service/Sales associate to deliver fast, friendly service and actively engage customers to identify needs and offer solutions. You will learn product details using our tools and strive to close sales across departments, while ensuring the store remains clean, safe, and well-stocked.

As part of the team, you will greet customers, qualify their needs, and recommend items to complete projects.

Qualifications

• Greet and qualify customers to assess their needs.
• Recommend products and close sales opportunities.
• Learn product information to aid customer decisions.

Responsibilities

• Provide fast, friendly service and maintain in-stock conditions.
• Keep department clean, safe and shop-able.
• Follow safety policies and report hazards to management.

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.