Customer Service/Sales

The Home Depot; Campbell (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

The Home Depot in Campbell, CA is seeking Customer Service/Sales associates to provide fast, friendly service by actively engaging customers and assessing their needs. You will learn to greet, qualify, recommend, and close sales within the department, while keeping shelves stocked, clean, and safe for shoppers.

Role emphasizes safety training and adherence to safety policies to protect customers and team members, with opportunities to support adjacent departments as needed.

Qualifications

• Ability to provide fast, friendly customer service and assess customer needs.
• Ability to greet, qualify, recommend and close sales with customers.
• Knowledge of safety policies and willingness to follow safety training.

Responsibilities

• Provide fast, friendly service and actively assist customers.
• Greet, qualify, recommend and close sales within the department.
• Maintain in-stock conditions and ensure areas are clean, shop-able, and safe.
• Follow all safety policies, report hazards, and work safely with team members.

Skills

Customer service

Sales

Communication

Product knowledge

Safety awareness

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.