Customer Service/Sales

The Home Depot; Ludington (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Ludington, Michigan, is looking for Customer Service/Sales associates to deliver friendly service and assist customers in their projects. This role includes learning about products, managing stock levels, and ensuring a safe shopping environment. Ideal candidates will excel in customer interactions and demonstrate product knowledge. The position offers a chance to work collaboratively across various store departments and specialize in different sales functions.

Qualifications

• Ability to greet and assist customers effectively.
• Knowledge of store products and project solutions.
• Commitment to maintaining a clean and safe environment.

Responsibilities

• Provide fast, friendly service to customers.
• Maintain the in-stock condition of assigned areas.
• Follow safety policies and complete necessary training.

Skills

Fast and friendly service

Customer needs assessment

Product knowledge

Safety compliance

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.