Customer Service/Sales

The Home Depot; Muskegon (MI); On-site; USD 28,000 - 34,000; Full time

Job summary

A leading home improvement retailer in Muskegon is seeking Customer Service/Sales associates to provide fast and friendly service. The role involves actively engaging with customers, assisting them with their needs, and maintaining a safe, clean shopping environment. Candidates should be ready to learn about products and offer solutions for various home improvement projects. This position offers interaction with customers in departments such as Building Materials, Décor, and Kitchen & Bath.

Qualifications

• Ability to provide fast, friendly service to customers.
• Knowledge of products and services offered by the store.
• Strong communication and customer service skills.

Responsibilities

• Greet and assist customers in assessing their needs.
• Maintain the cleanliness and organization of the department.
• Ensure safety policies are followed in the work environment.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.