Customer Service/Sales

The Home Depot; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Orlando is seeking Customer Service/Sales associates to provide fast and friendly service. Associates will assist customers in their needs, gaining product knowledge to sell various departments such as Building Materials and Plumbing. They will ensure a clean and safe working environment, upholding safety standards while collaborating with team members. Ideal candidates will prioritize customer engagement and maintain in-stock conditions within the store.

Qualifications

• Provide fast and friendly customer service.
• Assist customers in assessing their needs.
• Maintain clean and safe working environments.

Responsibilities

• Greet and engage customers effectively.
• Ensure areas are clean, shop-able, and safe.
• Work cooperatively with the department team.

Skills

Fast and friendly service

Customer assessment

Product knowledge

Safety awareness

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.