Customer Service/Sales

The Home Depot; New York (NY); On-site; USD 20,664 - 27,552; Full time

Job summary

A major home improvement retailer is seeking Customer Service/Sales associates in New York City. This role involves providing fast and friendly service while actively helping customers with their needs. Associates will learn about products and how to assist customers in completing projects. Safety standards must be adhered to ensure a clean and safe shopping environment, alongside collaboration with Department Supervisors and other associates.

Qualifications

• Capability to actively seek out customers and assess their needs.
• Ability to maintain clean and safe working and shopping environments.

Responsibilities

• Provide fast, friendly service and actively assist customers.
• Learn product information to sell projects and handle basics in adjacent departments.
• Follow safety policies and report unsafe conditions.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.