Hybrid - Collections Representative (Indiana)

Reliant Capital Solutions, LLC; Carmel (IN); Hybrid; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Dental, Vision, Life insurance

401K

Paid Vacation and Holidays

Paid Training

Job summary

Reliant Capital Solutions, LLC is seeking a Hybrid Collections Representative based in Carmel, IN. This full-time position offers various benefits, including medical, dental, and paid vacation, along with hourly pay starting at $16.00 with commission opportunities.

The role requires assisting consumers with managing delinquent accounts, negotiating balances, and ensuring documentation complies with regulations. Strong communication skills and a willingness to learn are essential. Join a supportive team dedicated to professional growth!

Qualifications

• Must be at least 18 years old.
• 1+ years of experience preferred in Collections, Sales, Telemarketing, or Call Center.
• Strong verbal communication skills and professionalism.

Responsibilities

• Engage consumers and assist them with managing delinquent accounts.
• Negotiate to resolve account balances in a professional manner.
• Assist with documentation and compliance of consumer accounts.

Skills

Verbal communication

Negotiation

Customer service

Problem solving

Education

High School Diploma or GED

Tools

Auto dialer system

Job description

Hybrid - Collections Representative (Indiana)

Job Category: Operations

Requisition Number: HYBRI001101

• Full-Time

Locations

Indianapolis Onsite
3077 E 98th St
Suite 150
Carmel, IN 46280, USA

Reliant Capital Solutions is now hiring an onsite Account Recovery Specialist for our call center located off in Carmel, IN.

Do you share these values – Integrity, Strong Work Ethic, Dignity and Respect? Are you a problem solver and enjoy helping people overcome challenges? Are you self-motivated and driven to strive to meet performance goals? If you answered “Yes” then we want YOU to join our team!

About This Role

• Work schedule: Monday – Friday, 8am to 5pm with (two late nights required) at 10am to 7pm EST, Occasional Saturday morning hours
• Engage consumers and assist them with managing their delinquent accounts
• Using a consultative approach, help consumers identify the most suitable solutions
• Negotiate to resolve the balance due in the best interests of all parties
• Create a sense of urgency using a customer service demeanor
• Remain compliant, positive and professional at all times

We Offer

• Hourly pay: Starting at $16.00 per hour, with potential for a higher base rate based on experience, plus uncapped performance commission!
• Benefits: Medical, Dental, Vision, Life and Disability insurance, 401K, Paid Vacation and Holidays
• Full time work: (40 hours per week) schedule
• Paid Training: designed to set you up for success Day 1!
• Supportive team and collaborative culture
• Professional Growth: Reliant is committed to individual growth and advancement

What You’ll Do

• Provide methods and solutions with consumers to resolve delinquent accounts
• Continuously receive inbound calls from and place outbound calls using an auto dialer system
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and completeEnsure all consumer accounts are documented properly and notify consumers of missing documents and/or additional procedures required
• Perform proper skip tracing techniques to identify consumer contact information
• Abide by the FDCPA and other Federal and State collection regulations at all times
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations

What You’ll Need

• Must be at least 18 years old
• HS Diploma or GED required; College Degree a plus but not required
• Punctuality (Must have reliable attendance)
• 1+ years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Must attend full training schedule
• Ability to commit to working a full time schedule with weekends as assigned
• Coachable (Must have willingness to learn)
• Must have reliable transportation
• Strong verbal communication skills (ability to persuade and negotiate)
• Computer skills: document calls and navigate software packages, databases and the internet
• Ability to maintain confidentiality and high level of trustworthiness
• Ability to maintain professionalism within the work environment

Why Join Us?

Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services.

• InsideARM’s Best Places to Work in Collections (2019, 2020)
• BBB A+ Rating (2007-2021)
• BBB Accredited (2019-2021)
• BBB Torch Award for Ethics Recipient – Category: Customers (2020)CV Magazine Corporate Excellence Award (2020)
• Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019)
• Columbus Business First - Fast 50 (2010, 2011, 2018, 2021)
• Columbus Smart Business - Smart 50 (2018, 2019)
• Columbus CEO Women Owned Businesses (2018)

Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.

Reliant Capital Solutions, LLC affords Equal Employment Opportunity (EEO) to all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual’s actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.