Customer Service Representitive (CSR)

OmniCable; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Medical / Dental / Vision

No-cost Life / STD / LTD / AD&D

401k Retirement Savings Plan

Tuition Reimbursement

Scholarship Fund

Flexible Workplace

Job summary

OmniCable in Houston seeks a Customer Service Representative (Sales Support) to drive growth and nurture customer relationships. The role focuses on assisting Account Managers, managing inquiries in OPUS/SFDC, and coordinating orders with a commitment to accurate data entry and timely service.

Strong MS Office skills and excellent communication are essential. A high school diploma is required, with a proactive, customer-first mindset and team collaboration at the core.

Qualifications

• High School Diploma required.
• Proficiency in Microsoft Office.
• Exceptional organizational and time-management skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Support Account Managers by assisting with customer needs, issues and related administrative duties.
• Establish and maintain positive relationships with internal teams and customers.
• Proactively engage under-penetrated account base to promote OmniCable awareness.
• Assist with order completion with customers as needed.
• Receive and coordinate incoming call overflow.
• Enter and maintain customer information in OPUS and SFDC.
• Provide friendly and efficient customer service throughout.

Skills

Customer service

Sales support

Communication

Interpersonal skills

Time management

Education

High School Diploma

Tools

OPUS

SFDC

Job description

Job Requirements

Customer Service Representative (Sales Support) | OmniCable

Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

• Support Account Managers by assisting with customer needs, issues, and other related administrative duties
• Establish and maintain positive work relationships with internal team and customers
• Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
• Support order completion with customers as needed
• Receive and coordinate incoming call overflow
• Enter and maintain customer information, questions, and issues in OPUS and SFDC
• Provides friendly and efficient Customer Service throughout.

Our Opportunity

OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million-dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry’s leading manufacturers from our 16 North American distribution centers. Since our founding in 1977, we only sell to distributors.

OmniCable is a subsidiary of Dot Family Holdings. Our employees are all working towards the same goal, which is our Mission Statement: To empower shared success by being the best vendor to our customers, the best customer to our vendors, and the best employer to our employees through innovation and collaboration.

We believe in empowering your future!

Work Experience

Customer Service Rep (Sales Support) Job Requirements:

• High School Diploma
• Microsoft Office Proficiency
• Exceptional organizational & time management skills
• Strong communication & interpersonal skills

Bonus

• Bachelor’s Degree, or equivalent experience
• Salesforce.com proficiency (or another CRM system)
• Experience with service industry or call center
• Experience with industrial sales

Benefits

Besides earning a competitive wage, OmniCable offers these other great benefits:

• Competitive Medical / Dental / Vision / Prescription Plans
• No-cost Life / STD / LTD / AD&D
• Health Savings & Dependent Care Accounts
• 401k Retirement Savings Plan with competitive employer match
• Tuition Reimbursement
• Scholarship Fund
• Flexible Workplace