Customer Service Representative

Advanced Digital Cable LLC; Canton (OH); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) matching

Job summary

Advanced Digital Cable, Inc. is seeking a Customer Service Representative to be the professional face and voice of the company. You will own the customer journey from order receipt to delivery, coordinating with Production, Sales, and Shipping to ensure on-time and accurate shipments.

The role requires a minimum of 2+ years in customer service, with strong data-entry skills and proficiency in MS Office. Prior experience in manufacturing or distribution is preferred, and the position offers

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2+ years in customer service, ideally within a manufacturing or distribution environment.
• Proficiency in data entry and Microsoft Office Suite; ability to learn and navigate ERP/Order Management software.
• Ability to compute prices, discounts, and percentages accurately.
• Proven ability to manage difficult customer situations, multi-task under pressure, and communicate technical information clearly.

Responsibilities

• Process and edit complex orders for accuracy in pricing and specifications.
• Inform customers on lead times, technical details, and shipping logistics.
• Investigate complaints and coordinate with the warehouse or carriers to track down delayed shipments.
• Use our Quality Management System to ensure every document is perfect and every process is followed.
• Work closely with the shop floor and sales reps to expedite urgent requests.

Skills

Customer service

Data entry

Communication

Education

HS Diploma or equivalent

Associate or Bachelor preferred

Tools

ERP/Order Management software

Microsoft Office Suite

Job description

Job Title: Customer Service Representative

Location:

Are you ready to power your career with an industry leader? At Advanced Digital Cable, we don’t just keep up with the competition—we set the pace. As a premier manufacturer of wire and cable, we provide the literal "nervous system" for modern infrastructure, and we do it better than anyone else. We utilize the most advanced manufacturing technology and equipment available, ensuring you work in a high-tech, high-quality setting. We manufacture 100% of our products across four state-of-the-art U.S. locations. We are constantly expanding our capacity and developing new products, which means more opportunities for our team to grow and advance.

Job Summary:

We are looking for a Customer Service Representative to be the professional face and voice of our company. As a Customer Service Rep, you own the customer journey. From the moment an order arrives until it lands on the customer's doorstep, you are the coordinator making it happen. You’ll work cross-functionally with our Production, Sales, and Shipping teams to ensure precision, transparency, and on-time delivery.

Key Duties and Responsibilities:

• Manage the Mission: Process and edit complex orders for accuracy in pricing and specifications.
• Be the Expert: Inform customers on lead times, technical details, and shipping logistics.
• Solve the Unsolvable: Investigate complaints and coordinate with the warehouse or carriers to track down delayed shipments.
• Drive Quality: Use our Quality Management System to ensure every document is perfect and every process is followed.
• Collaborate: Work closely with the shop floor and sales reps to expedite urgent requests.

Required Qualifications:

• Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience: 2+ years in customer service, ideally within a manufacturing or distribution environment.
• Technical Skills: Proficiency in data entry and Microsoft Office Suite; ability to learn and navigate ERP/Order Management software.
• Math Skills: Ability to compute prices, discounts, and percentages accurately.
• Soft Skills: Proven ability to manage difficult customer situations, multi-task under pressure, and communicate technical information clearly.

Employment Type: Full-Time

Compensation and Benefits:

The salary range for this role is $45,000 to $57,000 and represents the base pay for this position; actual compensation will be determined by the candidate’s qualifications, years of relevant experience, and specific work location. This range is just one component of ADC’s total rewards package, which includes health and dental insurance, 401(k) matching, and [Insert other perks].

EEO Statement

Advanced Digital Cable, Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic as established under applicable laws in Georgia, North Carolina, and other operating states.