Sales Support & Customer Service Specialist (Flexible Workplace)

OmniCable; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Medical / Dental / Vision

No-cost Life / STD / LTD / AD&D

401k Retirement Savings Plan

Tuition Reimbursement

Scholarship Fund

Flexible Workplace

Job summary

OmniCable in Houston seeks a Customer Service Representative (Sales Support) to drive growth and nurture customer relationships. The role focuses on assisting Account Managers, managing inquiries in OPUS/SFDC, and coordinating orders with a commitment to accurate data entry and timely service.

Strong MS Office skills and excellent communication are essential. A high school diploma is required, with a proactive, customer-first mindset and team collaboration at the core.

Qualifications

• High School Diploma required.
• Proficiency in Microsoft Office.
• Exceptional organizational and time-management skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Support Account Managers by assisting with customer needs, issues and related administrative duties.
• Establish and maintain positive relationships with internal teams and customers.
• Proactively engage under-penetrated account base to promote OmniCable awareness.
• Assist with order completion with customers as needed.
• Receive and coordinate incoming call overflow.
• Enter and maintain customer information in OPUS and SFDC.
• Provide friendly and efficient customer service throughout.

Skills

Customer service

Sales support

Communication

Interpersonal skills

Time management

Education

High School Diploma

Tools

OPUS

SFDC

Job description

OmniCable in Houston seeks a Customer Service Representative (Sales Support) to drive growth and nurture customer relationships. The role focuses on assisting Account Managers, managing inquiries in OPUS/SFDC, and coordinating orders with a commitment to accurate data entry and timely service.

Strong MS Office skills and excellent communication are essential. A high school diploma is required, with a proactive, customer-first mindset and team collaboration at the core.